Great Customer Service

January 4, 2013

Great Customer Service: Check this post regarding great customer service by Steve Randazzo:

Great customer service comes from the heart. In reality, the specific needs for great customer service agents are rather unique. Empower and encourage your staff to give feedback about the systems and policies within which you expect them to work and deliver. Feed back can be submitted via suggestion box, surveys, intranet or websites

A company that takes responsibility for its shortcomings is more likely to provide the best customer service for two reasons: first, it is acknowledged that it is the companies fault and the companies responsibility to fix, and what customers are often hungry for may sound like little things and common courtesies that certainly would not be considered rocket science but combined together provide a strong foundation. On average, a study found that American's are willing to spend approximately 9.7% more for this type of service.

If you can honestly say that you have these skills, you are well on your way to long term success. An employee who displays these extraordinary skills will go far in almost any industry.

Blaming the customer first is not great customer service. Before you unearth these indiscreet secrets, it is best to address this head on by un-cracking the codes that can help build a great customer service. So no matter if you are Business-to-business or business-to-consumer, set the bar high.

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How to deal with irate customer?

January 2, 2013

In giving great customer service, specifically, in handing customer's problem is not easy when you are a customer service representative. Most especially, when you face an irate customer. It really requires patience and emotionally strong. But if you, as customer support associate, are really an equipped and knowledgeable one, everything is just easy. The following are the things that must be consider in dealing with irate customers:

Just stay calm. Don't panic.

No matter how stressful the situation is, just always remain undisturbed. Be at your original resolve always.

Be nice.

Just maintain your positive mental attitude. Don't you ever try to argue with the customer. Don't shout at customer. Don't fight back.

Listen Attentively.

Listening means you are going to perceive what you have heard and understand it. Listening is one way to show customer that you are their to help him. When they know that there is someone who is there to help him, it will make him feel important and at ease. They will surely love your service and the company as well. For the part of the Customer Service Associate, listening makes him understand the customer's problem. Thus, he can easily come up with they best possible solution.

Being knowledgeable and Equipped with the product or services

You can not address and solve customer's problem when are not knowledgeable with the product or the services you are rendering. That's why, it is really important that you are fully equipped with your job.

These are the few things which customer service provider must learned in order to become great customer service representative. We all know that great product is useless without great customer service.

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Stellar Customer Service in 10 Simple Steps

December 30, 2012

Check this post regarding great customer service by Debbie LaChusa:

If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service.

Perhaps the product or service did not live up to the sales pitch. Maybe the company was unresponsive to your calls or emails. Maybe they did not do what they said they were going to do. Or they gave you the run-around when you called to report a problem or ask a question.

If you think about it, all of these negative experiences boil down to one thing, a lack of customer service. And a lack of great customer service usually stems from a lack of customer focus. It seems many businesses have simply lost sight of who they are really in business to serve.

Instead of the old saying, "the customer is always right," many businesses seem almost bothered by customers these days. In fact, I'll let you in on a little secret from my early ad agency days. We used to have a saying, "this business would be great, if it wasn't for the clients."

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Customer Service Skills

December 28, 2012

Working at customer service industry is not easy. It requires unique personality and strength. The following are the skills which ones must posses in order to become a great customer service associate:


Listening is different from hearing. It means that you have to perceive or comprehend what you have heard. Listening helps you analyze the problem and be able to solve it. If you don't listen, it is hard for you to understand what the problem is and  hard to come up with the best solution.


Being nice really counts in giving great customer service. It is the ability to deal with customers in the best way. Being nice makes other party calm down. Thus, making a peaceful resolution for the problem.

These are just few things regarding customer service skills. For more information regarding great customer service, got to

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Customer Service and The Human Experience

December 26, 2012
Check this post regarding great customer service by Rausane Dausilio:

Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away. If, as has been reported, 65% of your business comes from current customers, then in order to stay in business, you best focus on winning the satisfaction and loyalty of those customers.


With continued attention on customer service, customer retention, and lifetime value of the customer, it is no surprise that contact center operations continue to increase in importance as the primary hub of a customer's experience. The contact center is still the most common way that customers get in touch with businesses. In fact, Gartner reports 92% of all contact is through the center.

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Making the company grow and prosper through implementing great customer service.

December 24, 2012
Check this post of mine regarding great customer service:

Customers are company's best and greatest assets. Without customers, every businesses fail. Thus, it is very important to serve the customer well and give them full satisfaction. Therefore, it is very important that every company must provide or implement great customer service in order to give customer full satisfaction. Once customer is satisfied, there is a possibility that he will going to come again to the company or, possibly, stay for long in the future. In order to make the businesses grow and prosper, it is not enough to find a customers, you have to retain them too. One way to retain them is to give them gratification through providing great customer service.

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5 Ways Customer Service Managers are Implementing to Increase Customer Focus

December 22, 2012
Check this post related to great customer service by Vera Haitayan:

These days, it seems that everyone from dog walkers to dotcoms is making "customer service" their mission. Department, discount and convenience stores have all transformed the workers who used to be known as "sales clerks" into "customer service associates"- in theory at least. A recent survey of large corporation CEOs revealed that 67% had customer service earmarked as their top priority.

Tips on how to write an effective customer service resume or cover letter

December 20, 2012
Check this post of mine regarding great customer service:

In writing a resume and/or cover letter for the post of a customer service or the position of a retailer, always remember to show your best potentials. Write a cover letter which displays your knowledge and experience in great customer service and, also, remember to add any past achievements of your past career. This is very important because a good cover letter gives you half of the job, the rest is your qualification and intelligence.

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Customer Service – Dealing With Language Barriers

December 18, 2012
Check this post regarding great customer service by Shaun Belding:

Delivering world-class customer service is difficult at the best of times, and much more challenging than it was in the past. In today's global village it is not uncommon to find yourself face-to-face, or on the telephone, with a customer who is struggling with your language. It can be a tremendously awkward and frustrating situation for all concerned.

How to Define “Great Customer Service” in Job Interview?

December 16, 2012

A perfect customer service is providing your customers with quality service and satisfy them with the service. It may also be defined as having a sound knowledge on products or services your company provides and having a great communication skill. Also, being friendly is one of the most basic needs of a great customer service.

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