Difference between Good Customer Service and Great Customer Service

Are you seeking the difference between good customer service and great customer service. This means either you want to increase your customer service quality in order to prove them a great customer service or you simply want to know, maybe assuming this question might be asked in your job interview. Either way, you came to the right place. So, let’s take a look at the key points which can differentiate between good and great customer service.


A good customer service is only providing the customer what they need. However, a great customer service is providing the extra service; this may be additional information, bidding your customer a good day or maybe a simple but real (not fake) smile. A good customer service is just selling the product or service well. For example, a fruit seller who just sells his fruit to his customer, providing the quality fruits and giving the exact amount (weight) provides a good customer service. But, if he offers other fresh fruits to the customer (simply just explain what other fruits the customer may find in his store if needed), tell his customer what are the benefits of the fruit he is selling or simply tell how it tastes and with what other foods that fruit goes well, it’s definitely a great customer service.

Source: http://www.greatcustomerservice.net/difference-between-good-customer-service-and-great-customer-service/

Learn more about great customer service at http://www.greatcustomerservice.net


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