Archive for June, 2013

Difference between Good Customer Service and Great Customer Service

June 27, 2013
Are you seeking the difference between good customer service and great customer service. This means either you want to increase your customer service quality in order to prove them a great customer service or you simply want to know, maybe assuming this question might be asked in your job interview. Either way, you came to the right place. So, let’s take a look at the key points which can differentiate between good and great customer service.

A good customer service is only providing the customer what they need. However, a great customer service is providing the extra service; this may be additional information, bidding your customer a good day or maybe a simple but real (not fake) smile. A good customer service is just selling the product or service well. For example, a fruit seller who just sells his fruit to his customer, providing the quality fruits and giving the exact amount (weight) provides a good customer service. But, if he offers other fresh fruits to the customer (simply just explain what other fruits the customer may find in his store if needed), tell his customer what are the benefits of the fruit he is selling or simply tell how it tastes and with what other foods that fruit goes well, it’s definitely a great customer service.


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Customer Service Skills and Interview Questions

June 25, 2013
Check this post regarding great customer service interview by Jay Hargis:

How many parties have you been to where the topic of conversation turns to customer service and, usually, some horror story about a bad customer service experience? If you are like me, it happens all of the time. Imagine, if you will, if you were responsible for a customer service organization and the topic of conversation turned to a bad experience with your customer service department. Now what do you do? My guess is you start to examine your customer service department.

Generally, the best place to begin your examination is at the beginning. How are you recruiting and interviewing your customer service representatives? Is there a structured interview process? Is it willy-nilly? Do your hiring managers really know how to interview?

I’m going to share a three step approach to interviewing customer service representatives that will lead you to better results. All employees’ success is based on three critical success factors: The first is Skill Fit. Skill fit is the most natural piece of information for us to evaluate from a resume. It includes education, training and experience. The second is Company Fit. Company Fit includes values, attitudes and appearance.

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For more tips on how to handle customer service job interview, click the link below:

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How great customer service helps the company to grow and prosper?

June 23, 2013

Great customer service holds the key to the growth and prosperity of any company or business. Customers or clients are usually referred to as the bosses of the employer or company. They are the people who determine whether a business company will increase its sales and prosper or, on the other hand, reduce its sales and deteriorate. Therefore, for a company to scale greater heights in the world of business it should invest a lot in great customer service. Great customer service ensures that clients who make their first appearance to the company get retained and also keep on selling the company through referrals.

Think about a company that doesn’t give proper attention to the needs of its customers. Does it have chances to grow or even prosper? For instance, when a renown customer asks for goods or services on credit from a company and the company starts to make excuses to deny that client’s request. Such a client will definitely lose trust with the company and eventually, stop purchasing goods in there. The client might even go ahead and influence other customers against the company hence reducing the customer base of the business company. It is always up to the employer and the employees of the company to market their company through great customer service.

Great customer service has the unique effect of bringing clients closer to the company. It makes them feel part and parcel of the company. Such a feeling is what will keep these customers trickling into the company or business. Making a mistake of ignoring your clients in any way is and has always been the beginning of the downfall of many business companies. Employees in the company should always bear in mind this slogan – that the customer is always right.




Learn more about great customer service by visiting the site below: