Archive for December, 2012

Stellar Customer Service in 10 Simple Steps

December 30, 2012

Check this post regarding great customer service by Debbie LaChusa:

If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service.

Perhaps the product or service did not live up to the sales pitch. Maybe the company was unresponsive to your calls or emails. Maybe they did not do what they said they were going to do. Or they gave you the run-around when you called to report a problem or ask a question.

If you think about it, all of these negative experiences boil down to one thing, a lack of customer service. And a lack of great customer service usually stems from a lack of customer focus. It seems many businesses have simply lost sight of who they are really in business to serve.

Instead of the old saying, "the customer is always right," many businesses seem almost bothered by customers these days. In fact, I'll let you in on a little secret from my early ad agency days. We used to have a saying, "this business would be great, if it wasn't for the clients."

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Customer Service Skills

December 28, 2012

Working at customer service industry is not easy. It requires unique personality and strength. The following are the skills which ones must posses in order to become a great customer service associate:


Listening is different from hearing. It means that you have to perceive or comprehend what you have heard. Listening helps you analyze the problem and be able to solve it. If you don't listen, it is hard for you to understand what the problem is and  hard to come up with the best solution.


Being nice really counts in giving great customer service. It is the ability to deal with customers in the best way. Being nice makes other party calm down. Thus, making a peaceful resolution for the problem.

These are just few things regarding customer service skills. For more information regarding great customer service, got to

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Customer Service and The Human Experience

December 26, 2012
Check this post regarding great customer service by Rausane Dausilio:

Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away. If, as has been reported, 65% of your business comes from current customers, then in order to stay in business, you best focus on winning the satisfaction and loyalty of those customers.


With continued attention on customer service, customer retention, and lifetime value of the customer, it is no surprise that contact center operations continue to increase in importance as the primary hub of a customer's experience. The contact center is still the most common way that customers get in touch with businesses. In fact, Gartner reports 92% of all contact is through the center.

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Making the company grow and prosper through implementing great customer service.

December 24, 2012
Check this post of mine regarding great customer service:

Customers are company's best and greatest assets. Without customers, every businesses fail. Thus, it is very important to serve the customer well and give them full satisfaction. Therefore, it is very important that every company must provide or implement great customer service in order to give customer full satisfaction. Once customer is satisfied, there is a possibility that he will going to come again to the company or, possibly, stay for long in the future. In order to make the businesses grow and prosper, it is not enough to find a customers, you have to retain them too. One way to retain them is to give them gratification through providing great customer service.

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5 Ways Customer Service Managers are Implementing to Increase Customer Focus

December 22, 2012
Check this post related to great customer service by Vera Haitayan:

These days, it seems that everyone from dog walkers to dotcoms is making "customer service" their mission. Department, discount and convenience stores have all transformed the workers who used to be known as "sales clerks" into "customer service associates"- in theory at least. A recent survey of large corporation CEOs revealed that 67% had customer service earmarked as their top priority.

Tips on how to write an effective customer service resume or cover letter

December 20, 2012
Check this post of mine regarding great customer service:

In writing a resume and/or cover letter for the post of a customer service or the position of a retailer, always remember to show your best potentials. Write a cover letter which displays your knowledge and experience in great customer service and, also, remember to add any past achievements of your past career. This is very important because a good cover letter gives you half of the job, the rest is your qualification and intelligence.

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Customer Service – Dealing With Language Barriers

December 18, 2012
Check this post regarding great customer service by Shaun Belding:

Delivering world-class customer service is difficult at the best of times, and much more challenging than it was in the past. In today's global village it is not uncommon to find yourself face-to-face, or on the telephone, with a customer who is struggling with your language. It can be a tremendously awkward and frustrating situation for all concerned.

How to Define “Great Customer Service” in Job Interview?

December 16, 2012

A perfect customer service is providing your customers with quality service and satisfy them with the service. It may also be defined as having a sound knowledge on products or services your company provides and having a great communication skill. Also, being friendly is one of the most basic needs of a great customer service.

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What is Good Customer Service? Common Misconceptions of Good Versus Bad Customer Service

December 14, 2012
Check this post regarding great customer service by Richard H. Chandler II:

On an average day, most people will deal with a customer service representative anywhere from one to five times. Some customer service experiences are classified as "good" while other are disdainfully referred to as "bad". If someone experiences what they would consider good customer service, they typically just about their day as if nothing out of the ordinary happened. If this same person experiences bad customer service, they will not hesitate to tell everyone who will listen. Typically I ignore the latter of the two for one very important reason: does anyone really know what good customer service is?

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How to Become a Great Customer Service Representative?

December 12, 2012

Check this post of mine regarding great customer service:

Why is it so important to be a great customer service representative? The question may also be rephrased as why do companies look for a great customer service representative? The answer is very simple. The customers are the most vital assets for the company. That’s why, to satisfy them is one way to make the business grow and prosper. A satisfied customer will always remember the company which satisfied him for his future need and will obviously recommend them to his friends and family. Therefore, being a good customer service representative will help your company (or the company you work with) to grow and will, eventually, result in your personal and professional gain as well.  The following are the best practices on how to become great customer service representative:

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